2020 CAMP CANCELLATION/REFUND POLICY
REVISED POLICY AS OF 3.25.20:
Like you, we are monitoring the coronavirus situation closely and learning more daily in this quickly evolving environment. While these are uncertain and fast-changing times, we remain dedicated to providing a healthy and valuable summer camp experience for all our attending players.
First and foremost, we want to ensure the health and safety of our campers and staff and all camp decisions will be based on that commitment.
In an effort to provide families with more flexibility and give you the opportunity to continue to plan your summer activities with less financial risk, we are REVISING OUR CANCELLATION/REFUND POLICY for our 2020 College ID Camp, Elite Academy and Young Stars Camp sessions as follows:
- For cancellations (for any reason) by June 1, a reduced administrative fee of only $25 will be charged for cash refund requests (please note that we continue to incur credit card/merchant service transaction expense even if we refund your payment) or we can provide a full camp credit for all fees paid for a 2021 camp offering. We will still require a written request so that we clearly understand your cancellation/refund preference.
- At this time, our current post June 1 cancellation/refund policy remain in effect but is subject to change (see below for details).
- If you any reason, a camp is cancelled; we will provide you with a full cash refund OR a full camp credit for 2021.
Take care of yourself and your family and we look forward to seeing you at one of our Ray Reid Soccer School offerings this summer.
If you have any camp questions, please do not hesitate to email us at info@RayReid.com.
ORIGINAL POLICY PRIOR TO 3.25.20:
ALL CANCELLATION/REFUND REQUEST FOLLOWING JUNE 1ST ARE SUBJECT TO REVIEW & ARE AT THE DISCRETION OF THE CAMP STAFF AS OUTLINED BELOW:
The Ray Reid Soccer School appreciated your understanding of our cancellation/refund policy. We understand that injuries and family emergencies occur and that schedule change, but we make significant camp investments well in advance of camp start dates to ensure the best possible camp experience for all attending players.
Due to fixed expenses such as venue rental, dinging hall and housing commitments/deposits, staff stipends and travel expenses, we cannot give full refunds for camper cancellations. We will, however, give partial refunds or full camp credits for cancellations made before June 1, 2020.
After June 1, 2020 – and up to seven days before the start of camp – all submitted cancellation requests must be in writing and are subject to review by camp staff. All written cancellations must be accompanied by a physician’s note outlining why the player cannot participate or include appropriate family emergency documentation. Any approved refunds will granted as a camp credit for use the following year.
Cancellation requests submitted fewer than seven days before the start of camp will not be eligible for a credit unless there are extenuating circumstances, as determined and approved by the Camp Administrator.
Campers who do not attend camp and do not submit a credit request prior to the start of camp will NOT be eligible for any form of camp credit.
If a player attending camp is injured at camp, the Camp Administrator will consider a camp credit, minus the stated administrative fee for each camp as listed below, for the following year. We will pro-rate the time missed due to injury.
If a player is dismissed from camp for disciplinary reasons, he or she is not eligible for any camp refund or credit.
2020 Elite Academy/College ID Camp Cancellation/Refund Policy: A cash refund – minus a $200.00 administrative fee – will be given for cancellations submitted in writing before June 1, 2020 OR we will issue you a camp credit for all fees paid, valid through 2021. Cancellations received after June 1st and submitted seven days prior to the start of camp are eligible for a camp credit (if approved) for a 2021 Ray Reid Soccer School Camp session.
2020 Young Stars/Specialty Camps Cancellation/Refund Policy: A cash refund – minus a $50.00 administrative fee – will be given for cancellations submitted in writing before June 1, 2020 OR we will issue a camp credit for all fees paid, valid through 2021. Cancellations received after June 1st are eligible for a camp credit (if approved) for a 2021 Ray Reid Soccer School Camp session.